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Shipping

Artwork is carefully packed in a suitable box or crate. Shipping and handling are quoted for the artwork and destination and confirmed before payment.

Delivery methods

• Local pickup — free at 10337 124 Street NW, Edmonton.
• Local delivery — complimentary within Edmonton.
• Canada-wide shipping — Canada Post, Canpar, Purolator or private courier.
• US and international shipping — DHL Express.

Delivery times may vary due to weather, carrier delays and other factors beyond our control.

Carrier coverage and additional insurance

Artwork ships with the basic coverage included by the carrier. This coverage is subject to the carrier’s terms and limits and may not cover the full value of the artwork. Clients may arrange additional insurance themselves or ask the Gallery for a quote for coverage under the Gallery’s policy before shipment.

Exchanges

Ordinary goods are final sale, except where required by law. The Gallery may, at its discretion, offer an exchange or store credit; a request does not guarantee approval.

Request a discretionary exchange in writing within seven calendar days of the invoice or Bill of Sale date for in-gallery purchases, or within seven calendar days of delivery for shipped purchases within Canada or internationally. Obtain authorization before returning goods. Approved returns must meet the condition, documentation and packaging requirements in our Return & Exchange Policy.

Gift certificates, commissions, special orders and layaway/payment-plan purchases are excluded from the ordinary discretionary exchange policy. Separately agreed terms and statutory rights remain unaffected. The accepted quote and accompanying terms govern your transaction; later website updates do not change an existing agreement.

Damage reporting

Inspect the artwork and packaging promptly. Report damage or discrepancies as soon as possible, preferably within 48 hours of delivery or pickup, with available photographs of the artwork, packaging and shipping label. Retain all packaging while the issue is investigated. Missing this requested reporting period does not by itself remove statutory rights. Carrier and insurer requirements depend on the actual service or policy. Read our Return & Exchange Policy.

CARING FOR YOUR ARTWORK

Display
Hang artwork away from direct sunlight, heat sources, and air vents. UV exposure causes fading over time — UV-protective glazing is recommended for works on paper and photography. Avoid hanging artwork above fireplaces or in bathrooms where heat and humidity fluctuate.

Cleaning
Dust frames gently with a soft, dry cloth. Never use household cleaners, water, or solvents on the artwork surface. For oil paintings, a soft-bristle brush can be used lightly to remove surface dust. Professional cleaning is recommended for valuable or delicate pieces.

Temperature & Humidity
Maintain a stable environment — ideally 18–22°C (65–72°F) with 40–55% relative humidity. Rapid changes in temperature or humidity can cause warping, cracking, or flaking. In Alberta’s dry climate, a humidifier can help protect your collection during winter months.

Handling & Moving
Always handle artwork with clean, dry hands or cotton gloves. Carry framed works by the sides of the frame — never by the hanging wire. When transporting, wrap in acid-free tissue or soft blankets and keep upright. For valuable pieces, professional art handlers and custom crating are recommended.

Storage
Store artwork upright in a cool, dry, dark space. Use acid-free materials for wrapping. Never store artwork in attics, basements, or garages where temperature and humidity are uncontrolled.

Insurance
We recommend insuring your art collection. An up-to-date appraisal (every 2–3 years) ensures proper coverage. West End Gallery offers professional appraisal services — please enquire for details.

Questions?
Contact us at info@westendgalleryltd.com or 780-488-4892. We’re always happy to advise on the care of your collection.