Frequently Asked Questions

UPDATED JULY 25, 2020: YES! Our two locations (Edmonton, AB & Victoria, B.C.) are open to public viewing. 

Yes, they are required.  To open our doors to visitors, we will need to mitigate the risk to you and our staff. Guests to our galleries will need to wear a face mask at all times. This will, of course, include our staff members. We want to prevent the spread of COVID-19. We have a clean space at the entrance of each gallery to sanitize your hands and adorn your face mask.

Beginning August 1, 2020 we are returning to regular business hours.

Edmonton: Tuesday - Saturday from 10 am to 5 pm | Sunday & Monday CLOSED | Private Viewing by request.

Victoria: Monday - Friday from 10 am to 5:30 pm | Saturday 10 am to 5 pm | Sunday from 11 am to 4 pm | Private Viewing by request.

Our galleries in Edmonton and Victoria are allowing 8 persons, including staff, in the showroom at one time. 

YES! Please provide us with a valid website link or a quote from the other gallery and we will match it! Restrictions apply - Contact us now!

Yes!  We would be happy to assist you in toll free in Edmonton 1.855.488.4892 or in Victoria at 1.877.388.009

Yes! Although we do not have a "shopping cart," we can send you an invoice via email, and you may use any major credit card to pay.  

We will arrange complimentary delivery within the greater Edmonton and Victoria areas. Affordable out of province and international shipments can be arranged and are tracked to its final destination to ensure safe arrival.  Contact us for a free quote to your home or office.

If you live in the greater Edmonton or Victoria areas, we offer approvals of artwork* 

If you live further away, please contact us and we will make arrangements for the artwork to be shipped.*

*Restrictions apply.

We accept returns for exchange or store credit within 72 hours of receipt - unless special terms formally agreed upon before shipment leaves the gallery.

Please contact us within the agreed timeline to arrange the exchange or return of the purchased artwork.  Artwork returned for exchange can quickly be packaged in the same container as it was shipped.  All artwork, including its frame (if applicable) returned for exchange, must be received undamaged.  

Return shipping costs, including customs brokerage/duties fees that may apply, are the purchaser's responsibility.

We can ship anywhere in the world but rates vary according to distance.  We use Canada Post, DHL, and Canpar, depending on the destination country.  Please contact us for specific rates. 

Customers are responsible for customs brokerage/duties fees that may apply.

We are currently offering free shipping within Canada on the purchase of small and medium sized paintings.

Affordable shipping on larger paintings can be arranged through a freight forwarder. All crates are tracked to its final destination to ensure safe arrival.  Contact us for a free quote to your home or office.

We have 45 years of experience when it comes to the safe delivery of artwork across the world.  Our crates are lightweight and specially designed to handle the rigours of international transportation.  We *insure and ensure that your artwork will arrive safely to your home or office. 

*Subject to terms and conditions

For orders in Canada, you should receive your items on average of 3-5 business days after they have been received by a courier service.  For orders in the U.S, you should expect to receive your items within 2 -3 business days.  We are not responsible for delays in international customs.

*COVID-19 UDATE: Shipping times are no longer guaranteed by courier services as of March 2020. 

We accept all major credit cards and debit. Our gallery can provide multiple payment options as a convenient and economical way for you to build your art collection for the home or office.

Layaway

If you would like to split your recent purchase over a few months, we are happy to provide layaway options at no extra cost

Leasing

We are proud to offer leasing options in partnership with Art Lease Canada.  Contact us for terms and conditions.

No, not unless it is specifically stated in the details of the artwork.  We only list the canvas size on our website.  If the painting is marked FRAMED, add from 5 to 10 inches extra to give you a framed measurement.

Yes, unless the painting is marked UNFRAMED.  We allow for a framing allowance within that price. 

We would be happy to show you other framing options.

We do our best to get the most accurate colour when photographing our artist's paintings and sculptures.  It is challenging to capture subtleties and textures on a computer screen. Our goal is to do our best to match the colours, If you are uncertain about the colours, please contact us, and we can send you additional images to give you a better sense of the colours and texture of the artwork.

We do our best to keep the website up to date on an hourly basis. We photograph and publish new artwork as it arrives and update availability frequently.  Don't be afraid to contact us if there is a painting or sculpture you have been admiring. You will always remember the one that got away!

We do collect information to improve website behaviour.  You may read our Privacy Policy at your convenience.

You may read our full Terms of Service