Frequently Asked Questions

As of March 2020, we have closed our galleries to the public as a precautionary measure to reduce the spread of COVID-19.  We are open by appointment only in Edmonton and Victoria.  We are also offering local pickup and complimentary local deliveries of purchased artwork.  Contact us to book an appointment.

Yes!  We would be happy to assist you in toll free in Edmonton 1.855.488.4892 or in Victoria at 1.877.388.009

Yes, we can send you an invoice via email and you may use any major credit card to pay.

We will arrange complimentary delivery within the greater Edmonton and Victoria areas. Affordable out of province and international shipments can be arranged and are tracked to its final destination to ensure safe arrival.  Contact us for a free quote to your home or office.

If you live in the greater Edmonton or Victoria areas, we offer approvals of artwork* 

If you live further away, please contact us and we will make arrangements for the artwork to be shipped.*

*Restrictions apply.

We accept returns for exchange or store credit within 72 hours of receipt -  unless special terms formally agreed upon before shipment leaves the gallery.

Please contact us within the agreed timeline to arrange the exchange or return of the purchased artwork.

Artwork returned for exchange can easily be packaged in the same container as it was shipped.

All artwork, including its frame (if applicable) returned for exchange must be received undamaged.  

Return shipping costs are the responsibility of purchaser.

We can ship anywhere in the world but rates vary according to distance. We use Canada Post, DHL, and Canpar, depending on the destination country.  Please contact us for specific rates.

We are currently offering free shipping within Canada. Crates over 160 united inches [L+2(W+H)] are considered oversized and charges may apply.  Affordable shipping can be arranged through a freight forwarder and are tracked to its final destination to ensure safe arrival.  Contact us for a free quote to your home or office.

We have 45 years of experience when it comes to the safe delivery of artwork across the world.  Our crates are light weight and specially designed to handle the rigours of international transportation.  We *insure and ensure that your artwork will arrive safely to your home or office. 

*Subject to terms and conditions

For orders in Canada, you should receive your items on average of 3-5 business days after they have been received by a courier service.  For orders in the U.S, you should expect to receive your items within 2 -3 business days.  We are not responsible for delays in international customs.

*COVID-19 UDATE: Shipping times are no longer guaranteed by courier services as of March 2020. 

We accept all major credit cards and debit. Our gallery can provide multiple payment options as a convenient and economical way for you to build your art collection for the home or office.

Layaway

If you would like to split your recent purchase over a few months, we are happy to provide layaway options at no extra cost

Leasing

We are proud to offer leasing options in partnership with Art Lease Canada.  Contact us for terms and conditions.

No, not unless it is specifically stated in the details of the artwork.  We only list the canvas size on our website.  If the painting is marked FRAMED, add from 5 to 10 inches extra to give you a framed measurement.

Yes, unless the painting is marked UNFRAMED.  We allow for a framing allowance within that price. 

We would be happy to show you other framing options.

We do our best to get the most accurate colour when photographing our artists paintings and sculptures.  It is very difficult to capture subtleties and textures on a computer screen.  Our goal is to do our best to match the colours, but in the end, there is nothing better than the real thing!

We do our best to keep the website up to date on an hourly basis.  We photograph and publish new artwork as it arrives and update availability frequently.  Sometimes it changes slowly or very quickly.  Don't be afraid to contact us if there is a painting or sculpture you have been admiring.  You will aways remember the one that got away!

We do collect information to improve website behaviour.  You may read our Privacy Policy at your convenience.

You may read our full Terms of Service