Frequently Asked Questions

Yes, we are open and look forward to greeting you at our galleries in Edmonton, AB and Victoria, BC.

Edmonton: Tuesday - Saturday from 10 am to 5 pm | Sunday & Monday CLOSED | Private Viewing by request.

Victoria: Tuesday - Friday from 10 am to 5:30 pm | Saturday 10 am to 5 pm | Sunday from 11 am to 4 pm | Private Viewing by request.

We are not limiting the number of patrons into our spaces. However, as a privately owned business, we reserve the right to ask large groups not to enter our business without an appointment.

As a private gallery and business, we require an appointment set up no later than 72 hours before visiting. In addition, we limit ten members of the visiting group and require an instructor/supervisor to be present.

We reserve the right to limit the number of visitors further or deny entry if the field trip is unscheduled or impacts the operation of our business.

Please call 780.488.4892 or 250.388.0009 for more information or book a field trip.

Yes!  We would be happy to assist you in toll free in Edmonton 1.855.488.4892 or in Victoria at 1.877.388.0009

We accept all major credit cards and debit. Our gallery can provide multiple payment options as a convenient and economical way for you to build your art collection for the home or office.

Layaway

If you would like to split your recent purchase over a few months, we are happy to provide layaway options at no extra cost.

Leasing

We are proud to offer leasing options in partnership with Art Lease Canada.  Contact us for terms and conditions.

Our listed prices are in Canadian Dollars (CAD). All transactions are processed CAD and are subject to additional Canadian tax rules (GST or HST). International purchasers are exempt from Canadian taxes but subject to other duties, brokerage, and customs fees depending on the destination.

Yes, but we have deliberately removed an "add to cart" button and the "shopping cart" from our website because we sell one-of-a-kind, original art; we must confirm its availability first.
Please get in touch with us by filling out our unique "Enquiry Form" on each artwork page. We will receive your request and confirm your order via email. At that point, we can send you a secure online invoice or, if you prefer to speak by phone to ensure any additional requirements such as delivery, shipping, framing, payment plans, etc., we would be pleased to talk with you.

We will arrange complimentary delivery within the greater Edmonton, AB and Victoria, B.C. areas. In addition, affordable out of province and international shipments can be arranged and are tracked to their final destination to ensure safe arrival. Contact us for a free quote for your home or office.

Yes! We would be pleased to assist you. Please get in touch with us at 780.488.4892 or 250.388.0009. Please read our Terms and Service for more information; there are conditions and restrictions.

If you live in the greater Edmonton or Victoria areas, we offer approvals of artwork* 

If you live further away, please contact us and we will make arrangements for the artwork to be shipped.*

*Restrictions apply.

We accept returns for exchange or store credit within 72 hours of receipt - unless special terms are formally agreed upon before shipment leaves the gallery.

Artwork returned for exchange can quickly be packaged in the same container as it was shipped. All artwork, including its frame (if applicable) returned for exchange, must be received undamaged. All costs involved in return shipping are the responsibility of the purchaser. For international clients, this includes any applicable brokerage/customs fees.

If you have questions or are unsure about our return policy, please don't hesitate to contact us toll-free at 1.855.488.4892

Our customers live all across the globe, so we frequently ship anywhere. We utilize courier companies such as DHL, Canpar, Canada Post & Purolator to fulfill purchase deliveries. In addition, we will send a secure pickup location if you live in a rural area with a P.O. Box.
We do our best to dispatch purchases within two working days. However, delivery times vary based on selected service and destination.
Delivery delays due to international customs are outside our control. However, we will do our utmost best to ensure documentation is to expedite the release of your purchase from border agents.
Please contact us for specific rates. 

International clients are responsible for additional fees applied by border agents, including VAT, GST, and Import Fees.

We have 47 years of experience in the safe delivery of artwork across the world. Our crates are lightweight and specially designed to handle the rigours of international transportation. We *insure and ensure that your artwork will arrive safely at your home or office.

*Subject to terms and conditions

Customers are responsible for any customs and duties that are applicable. Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. These fees are outside of our control and obligation.

We will send you the shipping confirmation email (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link.

No, not unless it is specifically stated in the details of the artwork.  We only list the canvas size on our website.  If the painting is marked FRAMED, add from 5 to 10 inches extra to give you a framed measurement.

We do not include the size of the frame unless it is expressly stated in the details of the artwork. For example:

Paintings categorized as UNFRAMED are intended by the artist to be hung as is. Therefore, the stated price does not include framing.

Paintings categorized as FRAMED are intended by the artist to be displayed in a frame either selected by themselves or by our gallery. We do our best to disclose the framed size in the artwork details, but a safe estimate would be to all 5" to 10" on top of the stated size.

We would be happy to discuss and show you other framing options available to you. If the artist has framed the painting, permission must be granted before changes are made.

We do our best to get the most accurate colour when photographing our artist's paintings and sculptures.  It is challenging to capture subtleties and textures on a computer screen. Our goal is to do our best to match the colours, If you are uncertain about the colours, please contact us, and we can send you additional images to give you a better sense of the colours and texture of the artwork.

We do our best to keep the website up to date hourly. We photograph and publish new artwork as it arrives and update availability frequently. Don't be afraid to contact us if there is a painting or sculpture you have been admiring. You will never forget the one that got away!

We do collect information to improve website behaviour.  You may read our Privacy Policy at your convenience.

You may read our full Terms of Service