Frequently Asked Questions

We are asking for full proof of vaccination for the COVID-19 virus for in person viewings. Our two locations (Edmonton, AB & Victoria, B.C.) are open to for business at a limited visitor capacity.

The West End Gallery in Edmonton, Alberta and Victora, British Columbia, continues to be a safe and welcoming private business that strictly adheres to Federal and Provincial COVID-19 reduction protocols. Our space is a second home for our staff, and their physical and mental health is our top priority. We take pride in our patrons' well-being who visit our art galleries, and we have taken the following steps to ensure safe in-person viewings at our galleries:

• Visitors must produce their Covid-19 QR code before entering
• Correctly wear a face mask covering the nose and mouth
• Sanitize hands upon entry
• Maintain a 2 m physical distance between other patrons and staff
• Follow all instructions by our management and staff regarding occupancy limits

Visitors who do not wish to share our vision for a safe environment for our staff may not enter our private property. Shopping by way of our website and curbside pickup can be arranged.

We thank you for supporting our staff, artists and small business.

*Please note health and safety protocols may be changed or updated without notice. Please call before visiting our physical locations.

Edmonton: Tuesday - Saturday from 10 am to 5 pm | Sunday & Monday CLOSED | Private Viewing by request.

Victoria: Monday - Friday from 10 am to 5:30 pm | Saturday 10 am to 5 pm | Sunday from 11 am to 4 pm | Private Viewing by request.

We are limiting in person viewings to fully immunized COVID-19 patrons. Please follow the instructions of our staff to maintain safe viewing distances.

Yes!  We would be happy to assist you in toll free in Edmonton 1.855.488.4892 or in Victoria at 1.877.388.009

We accept all major credit cards and debit. Our gallery can provide multiple payment options as a convenient and economical way for you to build your art collection for the home or office.

Layaway

If you would like to split your recent purchase over a few months, we are happy to provide layaway options at no extra cost.

Leasing

We are proud to offer leasing options in partnership with Art Lease Canada.  Contact us for terms and conditions.

Our listed prices are in Canadian Dollars (CAD). All transactions are processed CAD and are subject to additional Canadian tax rules (GST or HST). International purchasers are exempt from Canadian taxes but subject to other duties, brokerage, and customs fees depending on the destination.

Yes! Although we do not have a "shopping cart," we can send you an invoice via email, and you may use any major credit card to pay.  

We will arrange complimentary delivery within the greater Edmonton and Victoria areas. Affordable out of province and international shipments can be arranged and are tracked to its final destination to ensure safe arrival.  Contact us for a free quote to your home or office.

Yes! We wold be pleased to assist you. Please contact us at 780.488.4892 or 250.388.0009. Please read our Terms and Service for more information.

If you live in the greater Edmonton or Victoria areas, we offer approvals of artwork* 

If you live further away, please contact us and we will make arrangements for the artwork to be shipped.*

*Restrictions apply.

We accept returns for exchange or store credit within 72 hours of receipt - unless special terms are formally agreed upon before shipment leaves the gallery.

There are a few things to note: the return shipping isn't covered.
Artwork returned for exchange can quickly be packaged in the same container as it was shipped. All artwork, including its frame (if applicable) returned for exchange, must be received undamaged.

Our customers live all across the globe, so we frequently ship anywhere. We utilize courier companies such as DHL, Canpar, Canada Post & Purolator to fulfill purchase deliveries. We will send a secure pickup location if you live in a rural area with a P.O. Box.

We do our best to dispatch purchases within 2 working days. Delivery times vary based on selected service and destination.

Delivery delays due to international customs are outside our control. We will do our utmost best to ensure documentation is to expedite the release of your purchase from border agents.

Please contact us for specific rates. 

Customers are responsible for customs brokerage/duties fees that may apply.

We have 46 years of experience when it comes to the safe delivery of artwork across the world.  Our crates are lightweight and specially designed to handle the rigours of international transportation.  We *insure and ensure that your artwork will arrive safely to your home or office. 

*Subject to terms and conditions

Customers are responsible for any customs and duties that are applicable. Extra duties and taxes may apply to the following regions: Asia, South America, Africa, and some European countries that are not members of the EU. These fees are outside of our control and obligation.

We will send you the shipping confirmation email (this should arrive in your inbox within 48 hours of purchase). The email will contain a tracking link.

No, not unless it is specifically stated in the details of the artwork.  We only list the canvas size on our website.  If the painting is marked FRAMED, add from 5 to 10 inches extra to give you a framed measurement.

Yes, unless the painting is marked UNFRAMED.  We allow for a framing allowance within that price. 

We would be happy to show you other framing options.

We do our best to get the most accurate colour when photographing our artist's paintings and sculptures.  It is challenging to capture subtleties and textures on a computer screen. Our goal is to do our best to match the colours, If you are uncertain about the colours, please contact us, and we can send you additional images to give you a better sense of the colours and texture of the artwork.

We do our best to keep the website up to date on an hourly basis. We photograph and publish new artwork as it arrives and update availability frequently.  Don't be afraid to contact us if there is a painting or sculpture you have been admiring. You will always remember the one that got away!

We do collect information to improve website behaviour.  You may read our Privacy Policy at your convenience.

You may read our full Terms of Service