Frequently Asked Questions

You can use the "Enquire" button on our website to request more information about a piece. Our team will guide you through availability, shipping options, and payment.

Absolutely. Call us at (780) 488-4892, and our staff will assist you with your purchase. Gift wrapping services are also available.

We accept all major credit and debit cards. We also offer layaway options and leasing options in partnership with Art Lease Canada. Contact us for more details.

Yes, we provide layaway options at no extra cost, allowing you to split your purchase over several months. We also offer leasing options through Art Lease Canada.

Yes! We ship artwork to your door with DHL. Customers in countries part of the Canada-United States-Mexico Agreement (CUSMA) are exempt from Canadian taxes but may incur local import fees. We can walk you through the process, it's easier than you think!

We exclusively use trusted carriers like Canpar and DHL to ensure safe and timely delivery of your artwork. Fedex and UPS by request only.

Within Canada: 3–7 business days

United States: 5–10 business days

International: 7–14 business days

Please allow us 48 hours from the time of purchase to package your purchase.

The safety of the artwork is our top priority. We use specially designed packaging materials and techniques to protect the artwork during transit. Each piece is securely wrapped, cushioned, and placed in a custom crate or box.

Yes, all orders include tracking. Once your artwork is shipped, you'll receive a tracking number to monitor your delivery.

We prioritize the safe delivery of your artwork. While we don't offer free shipping due to the costs associated with trusted freight companies and protective materials, we provide free local delivery and in-store pickup for clients in Edmonton.

Yes, expedited shipping is available for most locations. Please contact us to discuss your timeline, and we'll provide options and associated costs.

Yes, we provide all necessary documentation, including a commercial invoice and other required paperwork, to ensure smooth customs clearance.

With over 50 years of experience in safely delivering artwork globally, we ensure your investment is protected. If your shipment is damaged during transit, please contact us immediately. We will work with you to resolve the issue promptly.

We do not offer refunds, however we allow exchange or store credit within 72 hours of receipt, provided the artwork is returned in its original condition and packaging. Read more

International customers can return artwork for exchange or store credit within seven calendar days of receipt. The artwork must be in its original condition and packaging.

Yes, all return shipping costs, including customs fees for international returns, are the purchaser's responsibility.

As an international customer, you may be responsible for customs duties, taxes, and import fees. Customers in countries part of the Canada-United States-Mexico Agreement (CUSMA) are exempt from Canadian taxes but may incur local import fees.

We recommend that you keep the packaging for the exchange period of 72 hours. If you would like to initiate an exchange, please contact us and we will walk you through the process.

While we take every precaution to ensure your artwork arrives safely, if your shipment is damaged during transit, please contact us immediately. We will work with you to resolve the issue promptly. Your satisfaction is our priority, and we're here to make things right.