Frequently Asked Questions
Fifty years of experience in the Canadian art industry, the West End Gallery is proud to be a trusted source for fine artwork and exceptional service. We understand that purchasing artwork is a significant investment, and our goal is to ensure you have a enjoyable and informed experience throughout the process. This FAQ addresses the most common questions regarding our services, including shipping, payments, returns, and artwork care. If you need further assistance —please don’t hesitate to contact us directly. Call 780 488 4892
"A small home well filled is better than an empty palace."
— Grant Leier
Image:First West End Gallery Location 156 St & 95th Ave • June 1975
Shipping and Delivery
What shipping methods do you use?
We exclusively use trusted carriers like Canpar and DHL to ensure safe and timely delivery of your artwork. Fedex and UPS by Request only.
How is the artwork packaged to ensure it arrives safely?
The safety of the artwork is our top priority. We use specially designed packaging materials and techniques to protect the artwork during transit. Each piece is securely wrapped, cushioned, and placed in a custom crate or box.
What if my artwork is lost or damaged during shipping?
With nearly 50 years of experience in safely delivering artwork globally, we ensure your investment is protected.
Can I track my shipment?
Yes, all orders include tracking. Once your artwork is shipped, you’ll receive a tracking number to monitor your delivery.
Do You Offer Free Shipping?
We prioritize the safe delivery of your artwork. While we don't offer free shipping due to the costs associated with trusted freight companies and protective materials.
For added convenience, we provide free local delivery and in-store pickup for clients in Edmonton.
Do you offer expedited shipping?
Yes, expedited shipping is available for most locations. Please contact us to discuss your timeline, and we’ll provide options and associated costs.
How long does shipping typically take?
Within Canada: 3–7 business days
United States: 5–10 business days
International: 7–14 business days
Please allow us 48 hours from the time of purchase to package your purchase.
Do you help with customs clearance?
Yes, we provide all necessary documentation, including a commercial invoice, certificate of authenticity, and other required paperwork, to ensure smooth customs clearance.What if the FAQ doesn't answer my question?
We would love to hear from you. The West End Gallery is a professional art gallery with almost 50 years of experience.
Call us at 780.488.4892 or email
art@westendgalleryltd.com
In-Store & Online Purchasing Questions
How do I make a purchase if I'm not local to Edmonton?
You can use the "Enquire" button on our website to request more information about a piece. Our team will guide you through availability, shipping options, and payment.
Do you ship artwork internationally?
Yes, we ship artwork worldwide, including the U.S., using trusted courier services to ensure safe delivery.
Can I purchase over the phone?
Absolutely. Call us at 1-855-488-4892, and our staff will assist you with your purchase. Gift wrapping services are also available.
What payment methods do you accept?
We accept all major credit and debit cards. We also offer layaway options and leasing options in partnership with Art Lease Canada. Contact us for more details.
Do you offer financing or layaway options?
Yes, we provide layaway options at no extra cost, allowing you to split your purchase over several months. We also offer leasing options through Art Lease Canada.
Can I purchase if I live outside of Canada ?
Yes! We ship artwork to your door with DHL. Customers in countries part of the Canada-United States-Mexico Agreement (CUSMA) are exempt from Canadian taxes but may incur local import fees. We can walk you through the process, it's easier than you think!
IN THE PAST 15 YEARS WE'VE SHIPPED TO
247+
US CITIES
42+
COUNTRIES
442+
INTERNATIONAL CLIENTS
Returns & Exchanges
What is your return policy?
We do not offer refunds, however we allow exchange or store credit within 72 hours of receipt, provided the artwork is returned in its original condition and packaging. Read more
Will I be responsible for return shipping costs?
Yes, all return shipping costs, including customs fees for international returns, are the purchaser’s responsibility.
What is your return policy for International customers?
International customers can return artwork for exchange or store credit within seven calendar days of receipt. The artwork must be in its original condition and packaging.
Will I be responsible for duties or taxes?
As an international customer, you may be responsible for customs duties, taxes, and import fees. Customers in countries part of the Canada-United States-Mexico Agreement (CUSMA) are exempt from Canadian taxes but may incur local import fees.
Do I keep the shipping box?
We recommend that you keep the packaging until for the exchange period of 72hrs. If you would like to initiate an exchange, please contact us and we will walk you though the process.