Shipping policy

Shipping Destinations

We're excited to let you know that we proudly ship to all locations within Canada and the United States. For our international friends, we partner with DHL Canada, which delivers to over 220 countries and territories. If you've spotted a Postyellow truck in your vicinity, you can be confident that we'll get your shipment to you!

Preparing Your Artwork for Shipment

Your artwork is one of a kind, and we treat it that way. We carefully prepare each piece to ensure it arrives safely. While our goal is to package and send it within three business days, sometimes we need a little more time. We appreciate your patience as we ensure everything is in order.

Understanding Shipping & Handling Costs

Several factors, including the package's weight, volume, and destination, influence the shipping fees. We'll calculate these fees and share them with you before you complete your purchase. For insurance purposes, we must use our own shipping brokerage service.

Our Commitment to Safe Delivery

We take great care preparing your artwork for shipment, but once it's with the courier, we trust them to handle it with care.

Tracking Your Order

Once your artwork is on its way, we'll send you a tracking number. You can use this number to monitor your package's journey and estimated arrival time.

When Will Your Artwork Arrive?

We work with reliable couriers to get your artwork to you swiftly. But sometimes, factors beyond our control can affect delivery times. Once we have an estimated delivery window, we'll be sure to let you know.

Your Role in the Delivery Process

When your artwork arrives, please inspect the packaging in the presence of the courier before you sign for it. If there's any damage, note it down and take photos before accepting the delivery. If you're not there when the courier arrives, they'll try again the next business day. They'll leave a note with details for the next attempt. If they can't deliver on their second try, they'll ask you to pick it up. If you need another delivery attempt, there might be additional charges. And if you ever need help or have concerns, please call us. We're here for you!

  • Email: 
  • Edmonton, AB Location: 780-488-4892 | 10337 124 Street, NW Edmonton, AB T5N 1R1 or
  • Victoria, BC Location: 250-388-0009 | 1203 Broad Street, Victoria, BC V8W 2A4

Return Policy

We understand that sometimes artwork might resonate with you differently than expected. In such cases, we offer the option to exchange it or receive store credit. Exchanges are handled case-by-case, ensuring each situation gets our full attention. Review our Return Policy for further information

Customs and Duties

Custom customs duties and taxes may apply for international shipments, depending on the destination country. These fees are not included in our shipping charges and are the responsibility of the recipient.

Updates to Shipping Policy 

We occasionally update our policies, so stay informed about any changes and check back often or contact us for further clarification.

We're Here to Help

Don't hesitate to reach out if you have questions, face any issues, or just want an update. Your satisfaction is our top priority.

Thank You for Your Trust

Everyone here at West End Gallery Ltd. wants to extend a big thank you for your patience and understanding during the shipping process. We appreciate your trust and are doing everything we can to ensure your artwork reaches you safely and promptly.